Support
Operator: RFQSlb (trading as RFQS)
Website: rfqslb.com
RFQS provides self-serve digital products. This page outlines the support available to you after purchase. RFQS does not provide consulting, custom project work, or done-for-you services. Support covers product access, file delivery, and general questions about product use.
Product and file support
For any of the following, please use the contact form below or email us directly:
- You did not receive your download link or confirmation email
- Your file could not be opened or appears corrupted
- You need to re-access a product you have purchased
- You have a general question about how to use a product
Response target: RFQSlb aims to respond to all support requests within 2 business days.
Billing and refund questions
All purchases on rfqslb.com are processed by Paddle (paddle.com), who acts as the authorised reseller and merchant of record. For billing queries, charge disputes, or to initiate a refund at the transaction level, please use the manage-order link in your Paddle receipt, or contact Paddle buyer support at paddle.net.
You may also contact us using the details below and we will assist where we are able to. See our Refund Policy for full details on eligible refund situations.
Complaints
If you are not satisfied with a product, delivery, or support response, you may raise a formal complaint by contacting us and marking your message as a complaint. We will acknowledge within 2 business days and aim to resolve within 5 business days.
Contact us
To reach RFQSlb support, please use the contact form on this page or contact us directly:
Email: support@rfqslb.com
Phone: +961 3 292 271
Please include your order reference or the email address used at checkout so we can locate your purchase quickly.