Refund Policy

Legal operator: RFQSlb, operated by Francis Rony
Trading name: RFQS
Website: rfqslb.com
Support contact: support@rfqslb.com | +961 3 292 271
Effective date: May 2026

Please review this policy before purchasing. RFQSlb provides digital products only, and all purchases are processed through Paddle (paddle.com), who acts as the authorised reseller and merchant of record. Refund handling should be read together with the relevant product page, the Terms of Use, and the Disclaimer.

General principle

Because RFQS products are digital files, refund eligibility depends on the nature of the issue and the extent to which the product has been accessed or used. This policy does not override or limit any mandatory statutory consumer rights that apply in your jurisdiction.

Eligible refund situations

A refund request will be reviewed and honoured within 30 days of purchase in the following circumstances:

  • The file could not be accessed or downloaded due to a technical failure on our side
  • The file received was corrupted or materially not as described on the product page
  • A duplicate charge occurred for the same product
  • The product was purchased by mistake and has not been substantially accessed or used

Non-eligible situations

Refunds will generally not apply in the following situations, except where mandatory consumer rights require otherwise:

  • The product has been substantially accessed, downloaded, or used
  • The request is based on a change of mind after access, where the file was as described
  • The request is based on dissatisfaction with project outcomes, since RFQS products are self-serve workflow tools and do not guarantee specific project results

Statutory consumer rights

Depending on your jurisdiction, you may have statutory rights that apply to digital purchases, including rights under EU/EEA or UK consumer law. Nothing in this policy limits those rights. Where statutory rights apply, they will prevail.

How to request a refund

To request a refund, please contact RFQS support using the Support page or email listed on this site. Include your order details and a brief description of the issue. We aim to respond within 2 business days.

For billing-level queries or refund requests related to the transaction itself, you may also contact Paddle directly using the manage-order link in your Paddle receipt, or via Paddle buyer support at paddle.net.

After a refund is issued

If a refund is issued, the associated product licence is cancelled and the file should no longer be used. Continued use of refunded products is not permitted.

Complaints

If you are not satisfied with how a refund request has been handled, you may escalate by contacting RFQSlb support and marking your message as a complaint. We will acknowledge within 2 business days and aim to resolve within 5 business days.